News

Kenny Chesney helps fans gets tickets after website crashes

Kenny Chesney helps fans gets tickets after website crashes

KENNY CHESNEY, THE PROBLEM SOLVER:The ticketing mess prompted Chesney to step in to help sort out the problem, and he subsequently managed to work out a deal with promoters to allow everyone caught up in the controversy access to the big gig. Photo: Associated Press

Country music superstar Kenny Chesney has stepped in to help find a solution to a ticketing mix up caused by a technical error on his official website for his only live show of 2014.

Fans of the singer/songwriter logged on to the site on July 17 in the hope of landing tickets for his free Flora-Bama-Jama beach concert in Florida next month, but the traffic surge prompted a crash.

A number of devotees received notices revealing they had succeeded in securing wristbands for the show, only to later discover the message had been sent by mistake due to a technical issue, and they were only on a waiting list for tickets.

The ticketing mess prompted Chesney to step in to help sort out the problem, and he subsequently managed to work out a deal with promoters to allow everyone caught up in the controversy access to the big gig.

A statement issued by the singer on his Facebook.com page reads: “I never want to let my fans down. When I heard what happened, I told my team: there’s got to be a solution. Let’s find one. They’ve been on the phone all day, and into tonight. Working with the city, so we wouldn’t have to tell people ‘You can’t come.’

“I’m lucky: I have an awesome team. They get my passion for what we do, but they really get my passion for you guys. Safety has to come first… and that was the biggest piece of resolving this situation. Making sure there was a way to accommodate everyone and keep it safe.

“The city, the incredible staff at the Flora-Bama and a host of others helped us find a way to allow everyone who received an RSVP notification saying they could pick up wristbands at Will Call to be accommodated. We want to get this right. We need to take a little more time to have everything absolutely together. But I didn’t want people feeling uncertain, uncared for or left in the dark any longer.”

Recent Headlines

in Black Friday, Viral Videos

Jimmy Fallon’s favorite #ThanksgivingFails

Fresh
13-overlay6

Think you've had a rough Thanksgiving? It could always be worse.

in Entertainment

Today in entertainment history: Nov. 27

beatles

A look at some of the Hollywood headlines that made history.

in Black Friday, Entertainment

‘TIS THE SEASON: Holiday specials airing this week

Frosty the Snowman

Here's a look at Christmas classics and new holiday favorites airing this weekend.

in Black Friday, Entertainment, National

Obama pardons ‘Cheese,’ America’s top turkey

turkeypardon

The President pardoned the official Thanksgiving turkey in a tradition that is truly American.

in Entertainment

Harrison Ford signs on to ‘Blade Runner’ sequel

harrisonford

The actor will reprise his 1982 role as bounty hunter Rick Deckard.